Contact us

If you have any questions or comments regarding your policy, please call, or email us, as we would love to hear from you.

Freephone (calling within New Zealand): 0800 500 248 
Phone: 0800 500 248

For insurance that was purchased as part of your flight booking, call Air New Zealand on 0800 737 000 or + 64 (0)9 357 3000.

Emergency assistance

Emergency assistance when & where you need it 

If you need assistance our emergency assistance hotlines are available 24-hours a day. When you call, please provide a contact number we can call you back on and your policy number.

Emergency contact numbers: 

If you are calling from:              Use this emergency number:
USA/Canada 1855 306 9807
United Kingdom 0800 151 0144
New Zealand 0800 167 011
Other Countries +61 (2) 8907 5597


To fax any information, use this number: +61 (2) 9954 6250.

If you experience difficulty contacting us from any of the country-specific numbers above, please call +61 (2) 8907 5597.

Do you have a hearing or speech impairment?

If you require assistive communication via the Relay New Zealand to contact our emergency assistance team – please download the TexMee* app.

*The TexMee App is a mobile phone solution for people who are deaf or have a hearing or speech impairment

Click here for full information.

Make a claim

For information on how to make a claim click here.


Head Office Location
Level 18, 125 Queen Street, Auckland, 1010

Cover-More Postal Address
Cover-More (NZ) Limited, PO Box 105-203, Auckland City, Auckland 1143