We hope that your trip goes smoothly, but if something unexpected happens Cover-More Travel Insruance will be there to help.

You'll find all the information you need about travel insurance claims right here. Once you have made a claim we will respond within 10 working days of receiving all necessary documentation. If you have additional questions about the claims process, or about a specific claim that you've made, please feel free to contact us at 0800 500 248 or email airnz-claims@covermore.co.nz


Emergency assistance

Emergency assistance when & where you need it  

If you need assistance our emergency assistance hotlines are available 24-hours a day. When you call, please provide a contact number we can call you back on and your policy number.

Emergency contact numbers:  

If you are calling from:               Use this emergency number: 
USA/Canada  1855 306 9807 
United Kingdom 0800 151 0144
New Zealand  0800 167 011
Other Countries +61 (2) 8907 5597 


To fax any information, use this number: +61 (2) 9954 6250.

If you experience difficulty contacting us from any of the country-specific numbers above, please call
+61 (2) 8907 5597.

Do you have a hearing or speech impairment?

If you require assistive communication via the National Relay Service (NRS*) to contact our emergency assistance team – please download the NRS app. Click here for full information.

*The NRS is a mobile phone solution for people who are deaf or have a hearing or speech impairment.


Claim online

It's quick and easy to lodge a claim with our online claims centre – provide requested information, upload supporting documents and review your details. Don't worry! You can save and return to an incomplete claim for up to 28 days.

Claims can be submitted while you’re travelling. If we receive all the required supporting documentation, our claims team may be able to finalise the claim, allowing you to keep travelling and utilise your claim payment while on your trip. All you need to get started is your policy number.

Claim Online


Download a claim form

1. Download and complete the relating claim form:

2. Add your supporting documentation (listed on each claim form).

3. Make a copy for your rercords.

4. Send your original claim form and all supporting documents to: