If you have any questions or comments regarding your policy, please call, or email us, as we would love to hear from you.
Freephone (calling within New Zealand): 0800 500 248
Phone: +64 (0)9 308 2122
Fax: +64 (0)9 300 7370
For insurance that was purchased as part of your flight booking, call Air New Zealand on 0800 737 000 or + 64 (0)9 357 3000.
Emergency assistance when & where you need it
If you need assistance our emergency assistance hotlines are available 24-hours a day. When you call, please provide a contact number we can call you back on and your policy number.
Emergency contact numbers:
|If you are calling from:||Use this emergency number:|
|USA/Canada||1855 306 9807|
|United Kingdom||0800 151 0144|
|New Zealand||0800 167 011|
|Other Countries||+61 (2) 8907 5597|
To fax any information, use this number: +61 (2) 9954 6250.
If you experience difficulty contacting us from any of the country-specific numbers above, please call +61 (2) 8907 5597.
Do you have a hearing or speech impairment?
If you require assistive communication via the National Relay Service (NRS*) to contact our emergency assistance team – please download the NRS app. Click here for full information.
*The NRS is a mobile phone solution for people who are deaf or have a hearing or speech impairment.
Make a claim
For information on how to make a claim click here.
Head Office Location
Level 7, Tower 2, 205 Queen Street, Auckland, 1010
Cover-More Postal Address
Cover-More (NZ) Limited, PO Box 105-203, Auckland City, Auckland 1143